Privacy Policy

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Last updated: January 2026

1. Who We Are

This Privacy Policy explains how Tayton Driver Training Ltd (“we”, “us” or “our”) collects, uses and protects your personal data.

Tayton Driver Training Ltd

Company number: 15838578

Registered address: 18 High View Road, Leamington Spa, CV32 7JB, United Kingdom

Email: info@taytondrivertraining.com

Telephone: 07535 793519

We are the data controller for the purposes of the UK General Data Protection Regulation (“UK GDPR”).

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

Name

Email address

Telephone number

Address or location (for pick-up/drop-off or test centres)

Booking details and preferences

Payment information (handled securely by payment processors – we do not store card details)

DVSA-related information (where relevant):

Driver licence information (for provisional licence checks)

DVSA booking reference numbers

Test dates and times

Test centre location

Training objectives related to test preparation

Progress records related to driving instruction and test readiness

Information collected automatically:

IP address

Device and browser information

Website usage data (pages viewed, navigation patterns, session information)

Cookie and tracking data

Communications:

Any personal data contained in emails, enquiries, forms, text messages or social media messages.

3. How We Use Your Personal Data and Lawful Bases

We only process personal data where we have a lawful basis under UK GDPR. These purposes include:

Providing driver training services and managing bookings (contract performance)

Communicating regarding training, scheduling or tests (contract performance)

Assisting with DVSA test bookings and related administration (contract performance)

Recording progress and readiness for DVSA tests (legitimate interests)

Verifying driving licence entitlement for training purposes (legal obligation or legitimate interests)

Responding to enquiries (legitimate interests)

Taking payments and issuing invoices (contract performance or legal obligation)

Complying with legal or regulatory requirements (legal obligation)

Sending marketing communications (consent)

Analysing website performance and improving user experience (legitimate interests)

Handling insurance, accident investigation and claims handling (legitimate interests or legal obligation)

4. DVSA-Specific Processing

As part of delivering driver training services, we may process information relevant to DVSA requirements, including confirming entitlement to learn to drive, verifying identity, assisting with test bookings, recording progress and corresponding with DVSA examiners on test day where appropriate.

Where you ask us to assist with booking or swapping DVSA test bookings, you may provide us with access to booking reference numbers or confirmation emails to help schedule driving tests appropriately and ensure instructor availability.

We do not share personal data directly with the DVSA unless you request us to do so or it is necessary for safety, regulatory compliance or driving test administration. Please refer to the DVSA's Privacy Notice available here: https://www.gov.uk/government/publications/dvsa-privacy-notices/book-and-manage-your-driving-test-privacy-notice.

5. Insurance and Accident Reporting

In the event of an accident, incident, collision or material damage involving our vehicle or a third party, we may need to process personal data for the purposes of insurance, claims handling, reporting and investigation.

This may involve processing:

Driver details

Vehicle details

Date, time and location of the incident

Description of the event

Photographs or written statements (where provided)

Third-party details (such as other drivers or witnesses)

Correspondence with insurers, brokers or legal representatives

Where required, personal data may be shared with our insurance provider, insurance brokers, legal advisers, law enforcement authorities and third-party insurers or representatives.

We process this information to comply with legal obligations, satisfy insurance policy terms and settle claims. We may retain accident-related records for up to 7 years or longer if required for legal, insurance or regulatory purposes.

6. Marketing Communications

We may send marketing communications (such as newsletters or updates) only where you have consented. You may withdraw consent at any time using the unsubscribe link in emails or the contact details listed earlier in this policy.

7. Sharing Your Personal Data

We may share personal data with trusted third parties who help us operate our business, including website hosts, IT and cloud providers, analytics providers, email delivery platforms, payment processors, insurance providers and professional advisers.

We ensure such parties only process personal data on our instructions, for specified purposes and under appropriate confidentiality and data protection measures. We do not sell personal data to third parties.

8. International Transfers

Some of our service providers may process personal data outside the UK. Where this occurs, we ensure appropriate safeguards are in place such as UK adequacy regulations or standard contractual clauses.

9. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, including service delivery, legal and accounting obligations, insurance and accident reporting and dispute resolution.

Typical retention periods are:

Booking and service records: up to 6 years

DVSA test notes and progress records: up to 2 years after completion

Accident and insurance-related data: up to 7 years

Enquiries not resulting in a booking: up to 12 months

Marketing consents: until withdrawn

Website analytics data: up to 24 months

When retention periods expire, data is securely deleted or anonymised.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure basic site functionality, analyse usage and support security. Cookies may be managed or refused via browser settings or our cookie banner.

11. Your Data Protection Rights

Under UK GDPR you have the right to access your personal data, correct inaccuracies, request deletion or restriction of processing, object to processing based on legitimate interests, withdraw consent (where consent applies) and request data portability.

You may contact us to exercise these rights using the details provided earlier. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Children’s Data

We provide driver training services to individuals aged 17 and older. If you are under 18, we may require parental or guardian involvement for correspondence and consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page